About Us
Your Claims, Our Commitment
Apex Claims Management is dedicated to delivering exceptional claims-handling services, helping our clients effectively manage risks and expand their service territories with top-tier expertise. We provide our clients with exceptional talent to expand and strengthen the territories they service.
Our commitment is to provide a quality product. In an industry defined by universal challenges, the key question becomes:
How do we
Rise Above and set ourselves apart?
At Apex Claims Management, the answer is simple -
We add value by delivering
The Best Claims Experience.
Our Story
Apex Claims Management has been successfully meeting the needs of our customers since 2011. We’ve grown our successful Adjusting Firm from the ground up, and accumulated years of experience to bring our clients complete peace of mind. As a full-service Adjusting Firm built on the foundation of customer loyalty and trust, our aim is to develop long-term relationships with our clients to provide them with the support they need, no matter what life throws at them.
At Apex Claims Management, each of our clients is unique. That’s why we don’t believe in a “one-size-fits-all” approach to offering claims handling needs. We provide individual solutions for each of our carrier partners with emphasis on customer service and quality claims handling.
Contact us to find out more about the high quality services we offer and find out why so many clients have turned to us for their claims handling needs.
Meet The Team
Yvette Long
President / CEO
Yvette's professional journey is a captivating story of resilience, innovation, and unwavering dedication that spans various fields. Her extensive experience has finely tuned her keen business sense. In 2012, she embarked on her career in the insurance claims industry, swiftly establishing solid business relationships with Fortune 500 insurance companies. This experience laid the foundation for Yvette to become a trailblazer in the industry, leading one of the nation's first woman and minority-owned Independent Adjusting Firms, Apex Claims Management. Leveraging her background in sales, business management, project management, and business development, Yvette excels in delivering top-notch service and innovative solutions for her company and its valued clients. Her commitment to excellence not only drives her professional life but also fuels her passion for hands-on projects. Before making her mark in the insurance landscape, Yvette spent an impressive 13 years as a law enforcement officer with the City of Chicago. Her experience in this challenging field provided her with a deeper understanding of how to effectively interact and engage with people, making her a more adept and empathetic professional, a quality that continues to set her apart. Beyond the corporate world, Yvette's multifaceted personality shines. She's an enthusiastic do-it-yourself aficionado, skillfully applying her versatile handy(wo)man skills to the purchase and renovation of dilapidated properties, a testament to her creativity and drive for tangible results. In the midst of her professional achievements, Yvette is not only a dedicated wife but also a devoted mother of two boys, and a loving caregiver to their furry companions. Her personal interests include playing softball, where she showcases her athleticism and team spirit. Furthermore, Yvette is deeply committed to her community and has a profound passion for helping those less fortunate, particularly the homeless and individuals affected by domestic violence. She lends her unwavering support to the South Suburban Family Shelter and the National Alliance to End Homelessness, tirelessly advocating for those who need it most. Yvette is more than a seasoned professional; she is a beacon of inspiration, resilience, and empathy. Her commitment to excellence and community is nothing short of extraordinary. Her journey is a testament to her unwavering spirit, boundless determination, and a heart that beats for both her work at Apex Claims Management and the greater good. Under Yvette's leadership, Apex Claims Management continues to thrive and make a significant impact in the insurance industry.
Aaron Long
Vice President
Aaron is a seasoned business owner, with an impressive track record spanning over two decades in the dynamic insurance industry. Throughout his extensive career, Aaron has consistently demonstrated his exceptional leadership, team-building, and talent development skills. Aaron's impact in the insurance sector goes well beyond his years of experience. He is widely recognized for his unwavering commitment to the Apex Team, clients, and insureds, a commitment that forms the bedrock of his leadership journey. His abilities extend to skillfully guiding, nurturing, and cultivating relationships, consistently delivering successful outcomes. Aaron's leadership is a perennial source of inspiration for those fortunate enough to work alongside him. Before making his mark in the insurance industry, Aaron dedicated 12 years of his life to serving the Chicago Police Department, an experience that enriched his skills in crisis management and decision-making. These skills seamlessly translated into his roles as a business owner and leader in the insurance world. Beyond his professional commitments, Aaron enjoys traveling the world with his lovely wife, has a passion for golf, and a deep appreciation for history. He generously shares his wealth of knowledge as a coach for his two sons in basketball, baseball, and football, providing invaluable guidance and unwavering support as they pursued their athletic journeys. Aaron's philanthropic spirit shines through his active involvement with charitable organizations such as St. Jude's, the Thurgood Marshall College Fund, and the Boys and Girls Club of America. With his multifaceted background, unwavering dedication, and a proven track record of leadership, team building, and talent development, Aaron continues to make an indelible and positive impact on the lives of those he serves. This impact is felt deeply in his professional capacity as a business owner and in his role as a dedicated community leader.
Michaele Clark
Assistant
Vice President
Michaele brings a wealth of experience and expertise to the insurance industry, boasting a rich career spanning over two decades. Her journey began in 1998, and she has held key roles in multi-line property and casualty claims, contributing her expertise to TPAs, carriers, and independent adjusting firms. Throughout her career, Michaele has achieved significant milestones, including strategic claims leadership, organizational and team management, business development, claim management, and catastrophe response. Her dedication to her profession is unwavering, driven by a genuine passion for both her work and her commitment to leadership. She places a strong emphasis on putting people first and delivering exceptional service, making her an invaluable asset to Apex Claims Management. In addition to her professional accomplishments, Michaele pursued education in Organizational Leadership and Marketing at Colorado State University - Global, which has further enhanced her skills. Outside of her professional pursuits, she is deeply rooted in her community in Fayetteville, Arkansas. Michaele is an active volunteer and an advocate for Hub of Hope of NWA, an organization dedicated to improving the response to human trafficking. Additionally, she serves as an auxiliary board member for her local fire department. When not working or volunteering, Michaele is often out seeking the next great hike, adventure or cultural destination as an avid outdoor enthusiast. Michaele's remarkable career achievements, commitment to community engagement, and passion for her work, people, culture and nature make her a distinguished Assistant Vice President. She is an exemplar of a well-rounded professional and community leader, embodying the values and dedication of our organization.
David Steen
Claims Manager
David is a seasoned professional with an unwavering passion for the property insurance industry. With over 18 years of dedicated service, he embodies a commitment to excellence and a deep appreciation for the nuances of this dynamic field. David’s journey began over 18 years ago in 2005 when he took his first steps as a property field adjuster, acquiring knowledge and expertise from some of the industry's most respected adjusters and executives. Today, David serves as a leader at Apex Claims Management, where he focuses on optimizing processes, conducting comprehensive claims training, and meticulously managing performance. His role extends to the development and management of adjuster resources, ensuring that the team is equipped with the latest tools and knowledge to excel in their roles. What truly sets David apart is his dedication and professionalism. David's wealth of experience and knowledge allows him to craft effective strategies for resolving disputes, complex files, and issues, ensuring the best possible outcomes for all parties involved. “In the heart of my profession lies a belief in the power of collaboration and the strength of a supportive community. I am fortunate to work alongside like-minded colleagues at Apex Claims Management, where our shared values of kindness, compassion, family, trust, and modest leadership form the foundation of our work culture. Together, we strive to create the ultimate claims experience for everyone involved. I am not just an insurance professional; I am a staunch advocate for the clients I serve and the integrity of our profession. With each day at Apex Claims Management, I am driven by the belief that through collaboration, expertise, and unwavering commitment, we can transform challenges into opportunities and provide unparalleled solutions to our clients. Join me and the Apex Claims Management team as we redefine excellence in the insurance claims industry. Together, let's navigate the complexities of claims management, ensuring a seamless experience and optimal outcomes for all.”
Monica Claypool
Monica, a native of Oklahoma who found her home in Texas in 2010, embodies the spirit of "getting here as fast as she could." Rooted in the heartland, Monica carries the warmth of her upbringing into her professional life and beyond. As a dedicated wife, mother of five, and proud grandma to three adorable red-headed toddlers, Monica's life revolves around family, creating cherished moments, and building lasting connections. Her journey is driven by the profound love and support she offers her family, a trait that naturally extends to her work at Apex Claims Management. Monica is defined by her unwavering commitment to core values. Positivity, Respect, Relationship Building, Integrity, Compassion, and Dedication to her Clients form the bedrock of her character. In her role at Apex Claims Management, she seamlessly integrates these values, ensuring that each interaction is infused with professionalism, empathy, and a personal touch. Before joining Apex Claims Management, Monica's passion for helping people find their perfect job placements led her to a fulfilling career as a recruiter. Her heart of service, cultivated through years of assisting candidates, now guides her in providing unparalleled support to her clients and adjusters. Monica's promise echoes her track record - a commitment to delivering exceptional service, going above and beyond, and ensuring client satisfaction in every endeavor. In her free time, Monica indulges in her love for time travel, embraces the joys of entertaining, and prioritizes family moments. Whether it's through her roles as a family woman, a professional, or a community member, Monica Claypool's approach remains the same: genuine, dedicated, and always striving for excellence. Join Monica and experience the Apex Claims Management difference - where personalized service meets unwavering dedication, creating seamless solutions for all your claims management needs.