Welcome to Apex Claims Management.
We are a Woman Minority owned and operated full service independent insurance adjusting firm specializing in day-to-day property, casualty, commercial, and catastrophe losses.
Apex Claims Management is committed to providing prompt, superior claims handling to all of our carrier partners and their insureds as well as focus on the needs of all client management and employees. At Apex Claims Management, we are dedicated to providing your company with seamless integration with emphasis on customer service and quality claims handling by tailoring our services to meet your specific needs. We continually strive to be industry leaders in service, innovation, and growth by attracting and providing the best quality adjusters and managers, thus creating the most trusted claims handling company for you.
We are able to rise above because we hire individuals who work in an environment of belonging and purpose. Investing in quality talent, and ensuring they have the skills, training and tools that enable them to consistently provide excellent service.
At Apex Claims Management we operate by the "Golden Rule" for both our clients and their insureds.
"Treat others as you would like to be treated."
Culture and Approach
As an Independent Claims Management Firm it is our job to deliver a quality product. Recognizing the universal constants that exist in the industry we service, the question becomes how do we Rise Above and set our self apart? Apex Claims Management believes the answer is simple. We add value by delivering The Best Claims Experience.
As a Woman minority owned and operated independent adjusting firm, we afford our clients the ability to diversify their portfolio mirroring their policy holders. Apex provides our clients with exceptional talent to expand and strengthen the territories which they service.
During the course of any relationship Apex Claims Management understands that the needs may change.
Remaining flexible during the course of our relationship’s, we maintain the willingness to adapt our services to the demands of our customer. We recognize and accept that each insurance carrier operates in their own unique fashion. We willingly accept the differences in the claims handling process that is practiced amongst various carriers and we execute accordingly. Simply put, our job is to deliver the best claims experience.
A HELPING HAND ON THE ROAD TO RECOVERY
OUR MISSION STATEMENT
Providing service to our clients and their Insureds during their time of need. Working Together in Harmony Through Discourse operating in patience and understanding, while providing a knowledgeable and skilled approach with customer service at the forefront.
OUR VISION STATEMENT
Organically grow our relationships with our clients in efforts to become the go to adjusting firm in their time of need. Becoming a nationally, respected independent adjusting firm that is known as a leader throughout the insurance industry.
Meet The Team
Client Relationship Director
Michaele has been in the insurance claims industry since 1998. She has worked on the carrier side, as an independent and in leadership for IA firms. In addition to her extensive experience adjusting, Michaele has started and led catastrophe teams, managed daily claims, developed agency relationships and led multiple training seminars. Her enthusiasm as a claims professional shows in her passion for people and desire to restore insureds back to whole while delivering a superior service for our clients. Michaele lives in Northwest Arkansas with her husband and three children on a small hobby farm. She is an avid outdoor enthusiast, adventurer and lover of nature and animals. She also serves as a volunteer for her community as the acting Executive Director of her local economic development council and is training to be a member of the county search and rescue team.
Yvette launched her career in the insurance claims industry in 2012, developing business relationships with Fortune 500 insurance companies. With that experience Yvette transitioned to pioneering one of the nation’s first woman, minority owned and operated Independent Adjusting Firms. Yvette uses her collective experience in sales, business management, project management, and business development to deliver superior service and solutions for her company and clients. Prior to transitioning into the insurance industry, Yvette served 13 years as a law enforcement officer for the City of Chicago. Her keen sense for business has served her well in her hobby as an avid DYI’er, who utilizes her handy(wo)man skills to purchase and renovate dilapidated properties. Yvette is also a loving mother of two boys and enjoys taking long walks with their dog. In addition, Yvette cares for her community and has a passion for helping the homeless and those affected by domestic violence. She lends her support to the South Suburban Family Shelter and National Alliance to End Homelessness.
Aaron has been in the insurance claims industry since 2007 and has wide ranging claims experience. He has worked as an independent adjuster, working claims from coast to coast and on the carrier side building and managing large teams of adjusters for both daily and catastrophe claims. Aaron prides himself on supporting clients and insureds and guiding our adjusters through difficult situations of a loss from start to finish. He works tirelessly to ensure the claims process is seamless and ends with the proper outcome. Prior to Aaron’s career in the insurance industry he was a 12-year veteran of the Chicago Police Department. Aaron enjoys traveling, American History and coaching his two sons in basketball, baseball, and football. His charitable interests include St. Jude’s, Thurgood Marshall College Fund, and the Boy’s and Girls Club of America.